7 principles of professional services pdf
The Seven Principles of Professional Services: A Field Guide for Successfully Walking the Consulting Tightrope by Shane AnastasiThe Seven Principles of Professional Services details the prerequisite knowledge that every consultant must master when delivering complex professional services. Coupled with the authors and his industry colleagues real life examples of success and failure, these principles provide every consultant with actionable guidance to improve their service quality. Professional services consultants are walking a dangerous high wire between the success of their customers and the ongoing success of their firm. To maintain balance and walk this tightrope successfully, a consultant needs a strong set of principles that can be relied upon in the heat of a customer engagement. Through detailed analysis of his own experience as a consultant, a customer, and a professional services executive, Shane describes in detail the seven principles of professional services that have led him and others to repeated success. If you have been a consultant for ten minutes or ten years, this book will help you assess how well you deliver your service today and enable you to identify ways to elevate it in the future. Doing so will benefit your customer, your firm and your career.
5 Simple Steps To Win The Professional Services Sale
The Professional Services (PS) Professional®
How can undergraduate education be improved? In , Arthur W. Chickering and Zelda F. The seven principles are based upon research on good teaching and learning in the college setting. These principles have been intended as a guideline for faculty members, students, and administrators to follow to improve teaching and learning. Research for over 50 years on practical experience of students and teachers supports these principles.
Goodreads helps you keep track of books you want to read. Want to Read saving…. Want to Read Currently Reading Read. Other editions. Enlarge cover. Error rating book. Refresh and try again.
About the Author
Develop your personal and commercial competencies to complement your technical expertise. Modules of the PS Professional certification scheme, developed by experienced Professional Services practitioners and monitored by an independent board, will help to unlock your potential and help you rise above the crowd. Whilst recognizing existing technical certifications, PS Professional aims to shape the consultant of tomorrow, expanding upon their technical expertise to offer greater commercial insight and personal effectiveness through a practical and respected training and certification programme.
Shane Anastasi. Shane Anastasi, an experienced professional services consultant, outlines seven basic principles for consulting success. He explains that consultants work in a complex environment fraught with potential for misunderstanding. He offers guidance that will be useful to service providers in many areas, even sole practitioners. Clients pay for your counsel; your employer expects you to keep them happy and generate new accounts.